Ushers, Lobby Attendants, and Ticket Taker Career

Job Description: Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.


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Ushers, Lobby Attendants, and Ticket Taker Career

What skills are required for Ushers, Lobby Attendants, and Ticket Takers?

Importance Skills
  Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  Speaking - Talking to others to convey information effectively.
  Service Orientation - Actively looking for ways to help people.
  Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  Coordination - Adjusting actions in relation to others' actions.
  Persuasion - Persuading others to change their minds or behavior.
  Negotiation - Bringing others together and trying to reconcile differences.
  Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
  Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  Time Management - Managing one's own time and the time of others.

What knowledge is needed to be an Ushers, Lobby Attendants, and Ticket Taker?

Importance Knowledge
  Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Work Styles

Importance Styles
  Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  Integrity - Job requires being honest and ethical.
  Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  Initiative - Job requires a willingness to take on responsibilities and challenges.
  Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  Persistence - Job requires persistence in the face of obstacles.
  Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.